Additional Features for Business Telephone

Enhanced Calling Services: How They Work

You can always access information about the availability and functionality of any enhanced calling service available from Copper Valley Telephone by calling your customer service representative toll free at 1–800–478–6612 or by stopping by our offices during regular business hours. We offer a complete listing of services here on our website along with how they work to provide you with an online option for help.

Call Waiting

A beep tone tells you another call is waiting. Only you will hear this tone. Another reminder tone will be heard 10 seconds later if the waiting call remains unanswered. The second caller will hear the normal ringing tone only.

To answer the second call, press the switch hook for about one second to place your first call on hold. You will automatically be connected to the second caller.

To alternate between calls, simply press the switch hook for about a second and you will be returned to the previous caller. Each conversation is private and cannot be heard by the other caller. To terminate either call, allow terminating party to hang up. You will be automatically connected to the remaining party.

Cancel Call Waiting

Cancel Call Waiting is a part of your Call Waiting service. It allows you to temporarily disable this service at your discretion.

To cancel Call Waiting before calling, dial the activation code ∗70 and listen for a special dial tone. (On a rotary phone, dial 70 and wait four seconds) Now dial the number you wish to call. When you disconnect your call, Call Waiting is automatically reactivated.

To Cancel Call Waiting During a Call, you must also have Three–Way Calling active on your line.

Depress the switch hook for about one second. You have now placed the party on temporary hold.

Listen for the dial tone. Then, dial 70# (on rotary dial phones, dial 70 and wait four seconds).

Listen for dial tone again. Then, depress the switch hook for about one second. You now have the party you placed on hold. Your call waiting tones are canceled for the duration of this call.

Call Forwarding Package

Call Forwarding service allows you to transfer incoming calls, but not existing calls, to another telephone number. While the transfer is in effect, you will hear one short ring at your telephone when an incoming call is forwarded. You may still make calls from your telephone. Call Forwarding will remain in effect until you discontinue it from your telephone.

To Forward Your Calls:

Dial 72. Press #. (with a rotary phone, skip this step and wait for a 4 second pause.) Listen for the dial tone, then dial the number where you wish your calls forwarded. When someone answers at the forwarded number, Call Forwarding is put into effect. If there is no answer, or the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you’ll hear two "beeps" meaning your Call Forwarding feature is in effect. Once you’ve activated Call Forwarding, the phone will make one short ring each time a call is forwarded. However, you can still make outgoing calls from this phone If you wish to change the number your calls are being forwarded to, just discontinue the first and redirect your calls using the above steps.

To Discontinue Call Forwarding:

Dial 73. Listen for two "beeps." Call Forwarding is now discontinued.

Call Forwarding Remote:

To activate Call Forwarding from a location other than your phone:
Dial 835–0000 (Valdez) or 822–0000 (Glennallen)
You will hear a ring back tone, then a special tone.
Dial 835 (your number) or 822 (your number) and enter your PIN number. (pin# assigned by CVTC when you place feature on your phone)
At the special dial tone, dial 72# plus the number you want your calls to be forwarded to.

To de–activate Call Forwarding from a location other than your phone:

Dial 835–000 or 822–0000. You will hear a ring back tone, then a special tone.
Dial 835 (your number) or 822 (your number) and enter your PIN number. (pin# assigned by CVTC when you place feature on your phone) At the special dial tone, dial 73# and the number you want to remove the call forwarding option from.

Three–Way Calling

To Add a Third Party:

First, to hold your existing call, press the switch hook for about a second. Then dial the third number (speed calling codes may be used if you also have this feature). When the third party answers, you may talk privately before completing your three–way connection.

With your third party on the line, press the switch hook for a second . To add the holding party. Your Three–Way call is now in effect. If for some reason the call to third party is not completed, press the switch hook twice to get back to your held party.

To Disconnect the Third Party:

Press the switch hook for about a second. You will now have only the original party on the line.

To Disconnect Completely:

Simply hang up. If either of the other two parties hangs up, you can continue to talk to the one remaining.

Speed Calling 30

To Establish Your Speed Calling list, lift the receiver and listen for the dial tone. Dial 75. Depress the # button (with a rotary phone, skip this step and allow a 4 second pause). Listen for the dial tone. Dial one of the 30 two–digit access code numbers (20–49). Then dial the number you wish to Speed Code (for long distance entries, dial 1 and the area code before the number.) Press the # button (with a rotary phone, skip this step and allow a 4 second pause). Listen for a confirmation tone to indicate your Speed Calling number is established.

At any time you may repeat this process for each number you wish to speed code, assigning a different code number.

To Use Your Speed Calling Feature:

Lift receiver and listen for the dial tone Dial the appropriate two–digit access numbers (20–49). Push the # button (with a rotary phone, skip this step and allow a 4 second pause for your number to be connected).

To Change Your Speed Dial List:

Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number.

Warm Line

This calling feature automatically dials (after a 30 second delay) a pre–designated number when a customer goes "off the hook". This feature has a dual purpose in that it allows your phone to be used normally as well as for fast access to high–priority and emergency numbers.

Auto Line

This feature will automatically dial a pre–selected number if the phone is "off the hook".

Caller ID

All Caller ID services requires no activation codes. Numbers in some areas will not be provided. Names will be provided from even fewer areas. You must have a Caller ID Display Unit to use this feature. (They are also available from Copper Valley Telephone). Callers who choose to be anonymous will appear on the display as "Anonymous Call".

Caller ID Name & Number

Allows you to see the displayed name and number of an incoming caller before you answer the phone.

Caller ID with Call Waiting By combining these two enhanced calling features, you can get the Call waiting notification and the display of the name and number of incoming calls when the phone is busy.

Caller ID Number Only

Displays only the telephone number of incoming callers.

Calling Number Blocking (FREE)

This feature is used by those who do not want their number to be delivered to the end party they are calling for that one particular call. Dial ∗67 to activate. This service is automatically provided to all customers and is a free service. Calling Number Blocking sends your name and number as "anonymous" for that call only.

Line Blocking (FREE)

This feature is used by those who do not want their number to ever be delivered to the end party they are calling, unless previously specified otherwise. Dialing the ∗82 code before a call allows your information to be delivered for that one call.

Anonymous Call Rejection

Allows you to reject calls from callers who are identified as "anonymous".

Use ∗77 to activate and ∗87 to deactivate this feature. Numbers "out of area" will be delivered whether they are set to "anonymous" or not. Callers with "anonymous" status will receive a recording that states "the party you are calling does not accept anonymous calls. Please change your anonymous status and try again." This service is currently available to any number that can be identified. When correctly activated, you will hear a short tone, then silence. You must hang up before making another call. Anonymous Call Rejection is in effect until the ∗87 code is used.

Selective Call Acceptance

This feature allows you to preset a list of numbers, which will be allowed to ring through. Numbers from certain areas may not be able to be added to the list. Callers who call with an "anonymous" number will be able to complete the call if on the list.

∗64 code is required to preset list and activate/deactivate. After pressing the activation code, audio instructions will guide you through programming this feature. Only local, non–toll numbers can be manually programmed in for Selective Call Acceptance. Toll Calls must first be received, and then be added to the list immediately after that call. If Caller ID can identify the number, then the number can be used with this feature. When activated, only the numbers on the list will be received.

Selective Call Rejection

Allows you to preset a list of numbers, which will not be allowed to ring through. Simply dial ∗60 for activation or deactivation. Numbers in some areas will not be provided. Only local, non–toll numbers can be manually programmed in for Selective Call Rejection. Toll Calls must first be received, then be added to the list immediately after that call. If Caller ID can identify the number, then the number can be used with this feature.

Automatic Recall

Subscriber can direct switch to place call to number of last incoming call. Simply dial ∗69 to activate. The calling numbers in some areas will not be provided. A number delivered on a Caller ID device may not necessarily be returned using Automatic Recall. Callers who choose to be anonymous when calling will not be able to be called back.

Upon activation, you will hear a message stating "the last call was received at -- o’clock and the number was 907–555–1234. Press 1 to call back this number." Not available for any calls that are toll calls.

Selective Call Forwarding

You can program your phone to forward calls from a special list of numbers to another number (such as your car phone). When your service is turned "on", any callers in this list will be re–routed to your "forwarded to number." All others will ring at your phone as usual.

To activate Selective Call Forwarding, lift the handset and listen for the dial tone. Press ∗63. (On a rotary phone, dial 1163.) Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many numbers are currently stored in your forward list. Follow the voice instructions and dial 3 to turn the feature ON or to turn the feature OFF.

Selective Call Rejection

You can program your phone to reject calls from any number you place in the rejection list. When your service is turned "on", any callers in this list will hear an announcement that you’re not accepting calls at this time. All other calls will ring through as usual.

Lift the handset and listen for the dial tone. Press ∗60. (On a rotary phone, dial 1160.) Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many numbers are currently stored in your list. Follow the voice instructions and dial 3 to turn the feature ON or to turn the feature OFF.

Distinctive Ringing/CWT

With distinctive ringing, you’ll know when someone special is calling. When you make a list of special callers, your phone uses a special ring to announce calls from any of those numbers. If you also have Call Waiting, you’ll hear a special Call Waiting tone.

Lift the handset and listen for the dial tone. Dial ∗ 61 to activate. (On a rotary phone, dial 1161.) Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your list. Follow the voice instructions and dial 3 to turn the feature ON (if it currently off), or to turn the feature OFF (if currently on)

Numbers from certain areas may not be available for use with this feature. Only local, non–toll numbers can be manually programmed in for Priority Call. Toll Calls must first be received, and then be added to the list immediately after that call. If Caller ID can identify the number, then the number can be used with this feature.

Ring Again

Keeps redialing busy numbers and lets you know when the line is free.

To activate, simply dial ∗66. If the line is still busy, hang up. Your phone will check the number for up to 15 minutes. A special callback ring alerts you if the line becomes free (some phones ring normally) Pick up the handset to automatically connect with call. Incoming calls may be received while this feature is active.

To cancel Ring Again before 15 minutes expires, simply depress the switch hook and release. Listen for a special dial tone. If you have already hung up, lift the handset and listen for a normal dial tone. Press ∗86. Listen for the confirmation tone or announcement, then hang up.

Voice Mail

Voice mail simply eliminates the worry about not getting a message. With voice Mail, you can conveniently retrieve your messages from any touch–tone phone, anywhere, anytime. There are many advantages of using voicemail including:

Added security of pass code protected messages

Callers won’t get a busy signal

All messages have a time and date stamp

No equipment to buy, replace or repair

Many more features than an answering machine

Allows you to change your personal greeting

Gives you a personal security code so only you can access your

messages

 

BUS 1 Voice Mail Package

20 message capacity, 3 minutes each, messages will be retained for 14 days

One time voice mail activation charge of $11.50 plus service order charge of $15.00

BUS 2 Voice Mail Package

40 message capacity, 5 minutes each, fax memo, messages retained for 30 days

Service Bundles and Options
Combining enhanced service features can allow you to multiply the effectiveness of your telephone at substantial, bundled package price savings. See your Copper Valley Telephone representative for current promotional offers as well as the following discounted service packages.

Caller ID & Anonymous call rejection $6.50 per month

Caller ID & Call Waiting $7.95 per month

Caller ID, Call Waiting, Anonymous Call Rejection $8.50 per month