DSL Frequently Asked Questions

What is the Charge to Install DSL?

There is a one-time fee of to install DSL in your home or business. This fee can be waived when customers sign an agreement to retain service for a minimum of 6 months. Additional fees may be charged for work related to installation or relocation of telephone lines.

Is the DSL modem included in the Installation Charge?

The DSL modem is included when customers sign a one-year or longer contract for DSL service. Customers who wish to retain DSL service for less than one year pay $99 for the modem.

Is a Contract Required to Sign up for DSL Service?

A contract is not required. At Copper Valley, customers may choose month-to-month service or one- or two-year contracts. Typically, the longer the commitment a customer can make to retain our DSL service, the lower the upfront and monthly charges.

What do the Numbers Mean on the DSL Plans?

DSL speeds typically look something like this: 1MB/384K. In this format, the first number (such as 1MB) is the download speed and the second number (such as 384K) is the upload speed. In this example, the download speed would be read as "one megabit per second" and is the approximate speed at which you would expect to be able to download information from the Internet. The upload speed would be read as "384 kilobits per second" and is the approximate speed at which you would expect to be able to upload information to the Internet. For more information on transfer rates, please read our Net Neutrality Policy.

What type of modem will I receive?

We install high quality wireless modems. A wireless modem actually connects to a telephone line at your service locations via a standard telephone line. The computers and other devices are then connected to the modem by either a CAT5 cable (for a desktop PC) or through a wireless signal. Thus, you may have multiple devices (desktop PC, laptop computer, tablet, smart phone, media players) connected to the Internet at the same time.

How do I know what speed I should subscribe to?

The following factors influence the amount of "bandwidth" (or speed) you may need to have a quality experience using the Internet.

Number of devices connecting to the Internet through your modem at the same time.
The amount of video, movies, and on-line gaming you or others in your location use.
Need to conduct Internet-based activities such as accessing off-site data bases through a VPN connection or participating in video conferences.

I signed up for SPAM filtering, so why am I still receiving SPAM?

If you have spam messages that are not getting trapped by Copper Valley SPAM filters, please send samples to us for analysis. The best way to send us your spam depends on the type of email program you use:

From our Copper Valley Telecom Webmail : Click Forward, and send to spamtrap@cvinternet.net.
From Microsoft Outlook: Create a new email and drag the spam into it, then send to spamtrap@cvinternet.net.
From Groupwise: Highlight the messages to be reported (multiple messages can be selected), right click and select "Forward as Attachment", and send to spamtrap@cvinternet.net.

I have been getting unwanted e-mails. How do I access the blocked senders list to add them to it?

I can't change my email password.

If you'd like a new password, call us. If we allowed you to change it yourself, your Internet service may be interrupted.